Refund Policy

Refund Policy

Refund Policy

We strive to ensure customer satisfaction with every order. If you’re not happy with your purchase, our refund policy applies.

Eligibility for Refunds:

Regular Products available for ordering on www.sugarmamabakery.ca

• Order cancellation and refunds are only possible at least 3 days before the scheduled pickup or delivery date.
• If you receive a damaged or incorrect item, you must contact us within 48 hours of receiving your order to discuss compensation or replacement.
• Proof of purchase and photos of the damaged item(s) may be required for review.

 

Customized/personalized products (made based on specific requirements of customers like wedding, birthday cakes etc.)

• Personalized and custom orders require a minimum of 50% deposit which is non-refundable.
•  If you receive a damaged or incorrect item, you must contact us within 48 hours of receiving your order to discuss compensation or replacement.
• Proof of purchase and photos of the damaged item(s) may be required for review.

 

Refund Process:

• Refunds will be processed within 5-7 business days to the original payment method.
• Delivery fees are non-refundable unless the issue was caused by our error.

For refund requests, contact us at hello@sugarmamabakery.ca or call 204-306-6262.