Privacy Policy

1. Introduction

Sugar Mama Bakery (website: https://sugarmamabakery.ca) values your trust and business. We are a Canada-based company specializing in providing high-quality baked goods and confectionery products to our customers.

Please review this Privacy Policy and provide your consent to use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Data Collected

Data Storage Location

We are a Canada-based company, and our website is hosted on secure servers that comply with data protection laws. We ensure that your personal information is securely stored and processed in accordance with applicable regulations.

Personal Data We Collect:

Contact Information: When you place an order, we collect your name, email address, phone number, and delivery address.
Payment Information: We do not store your payment details. Payments are securely processed through third-party providers.
Technical Data: Your IP address, browser type, and operating system for website performance optimization.
Cookies and Analytics: We use cookies and analytics tools to improve user experience and track site usage.

Contact Form

Information submitted through our contact form is sent to our business email (hello@sugarmamabakery.ca) and is used solely for customer support. This information is not used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics to anonymously track website traffic and usage. No personally identifiable information is stored. If you prefer to opt out of Google Analytics tracking, you can do so using this link: Google Analytics Opt-out.

How We Use Your Data

We use the collected data for the following purposes:

To process and fulfill your orders.
To provide customer support and respond to inquiries.
To improve our website functionality and user experience.
To ensure compliance with legal and regulatory requirements.

3. Embedded Content

Our website may include embedded content such as videos, images, and social media plugins. Embedded content from third-party websites behaves in the same way as if you visited their site directly. These third-party sites may collect data, use cookies, and track your interaction.

Below are the third-party services we use:

Facebook: Used to display our Facebook timeline. View their privacy policy here.
Instagram: Used to display our Instagram feed. View their privacy policy here.
YouTube: Used to embed videos. View their privacy policy here.

4. Cookies

We use cookies to improve your browsing experience and store preferences. Cookies are small text files stored on your device to provide a better user experience.

Types of cookies we use:

Essential cookies: Required for the proper functioning of the website (e.g., session cookies).
Performance cookies: Help us analyze how visitors use our website.
Marketing cookies: Used to deliver personalized advertisements based on browsing behavior.

If you prefer to disable cookies, you can do so in your browser settings. However, disabling cookies may affect the functionality of the website.

5. Who Has Access To Your Data

Your personal data is only accessible to:

Our authorized employees who process orders and customer inquiries.
Third-party service providers (such as payment processors and delivery services) that assist us in operating our business.

We do not sell, rent, or share your personal information with unauthorized third parties.

6. Third Party Access to Your Data

We only share necessary data with third parties to provide essential services such as payment processing and delivery. These partners are contractually obligated to protect your data and comply with applicable privacy laws.

Our third-party providers include:

Payment Providers: Securely process your payment transactions.
Shipping Carriers: To fulfill and deliver your orders.
Analytics Providers: To monitor and improve website performance.

7. How Long We Retain Your Data For

If you place an order, your information is retained as long as necessary to fulfill your order and comply with legal obligations (e.g., tax records).
If you contact us via the contact form, your inquiry data is retained for up to 12 months.
If you subscribe to our newsletter (if applicable), your data is stored until you unsubscribe.

You have the right to request the deletion of your personal data at any time by contacting us at hello@sugarmamabakery.ca.

8. Security Measures

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption to secure data transmission.
Regular software updates and security audits.
Restricted access to personal data on a need-to-know basis.

In case of a data breach, we will notify affected users and relevant authorities as required by law.

9. Your Data Rights

Under applicable data protection laws, you have the right to:

Access your data: Request a copy of the personal data we hold about you.
Correct your data: Request corrections to inaccurate or incomplete information.
Delete your data: Request deletion of your personal data, except where we are required to retain it by law.
Withdraw consent: Withdraw consent to data processing where applicable.

To exercise any of these rights, please contact us at hello@sugarmamabakery.ca.

10. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies before providing any personal data.

11. Release of Your Data for Legal Purposes

We may disclose your personal data if required by law or in response to valid legal requests, such as subpoenas or government investigations.

We may also release your data if we believe it is necessary to protect our legal rights or prevent fraudulent activities.

12. Changes to This Privacy Policy